Delivery & Returns
Delivery to UK mainland is completely FREE.
Remote Scottish Regions £14.95.
Isle of Man, Isle of White, Northern Island & Channel Islands £14.95
Other UK Offshore Location - £14.95
†International Delivery costs are calculated at the checkout.
Can my order be tracked?
Yes. When your order is despatched our courier service will contact you with a delivery date along with contact details for alternative arrangements if necessary.
Do you require a signature?
Yes, your order must be signed for unless you have emailed us to say that a signature is not required and the order can be left in a secure location of your choice if no one is home when our courier delivers your order. PLEASE BE AWARE THAT WITHOUT A SIGNATURE WE WILL NOT ACCEPT RESPONSIBILITY FOR DAMAGED OR MISSING ORDERS THAT HAVE BEEN LEFT IN A SECURE LOCATION AT YOUR REQUEST.
What happens if I miss the courier?
If you do happen to miss the courier a card will be left. Please call the number on the card as soon as possible to rearrange delivery for a date when you will be available to accept delivery from our courier service.
When will my order be delivered?
Delivery is normally within 7 working days after your order has been placed. Infrequently, a rug may be out of stock, in which case please allow up to 21 days for delivery. †Please be aware that when despatched, your order will be in the care of our courier who will attempt to deliver between the hours of 8.00am and 6.00pm.